Policies and procedures for care homes & domiciliary care

CQC and local authority compliant policies and procedures for new and established providers including care homes.

Comprehensive CQC compliant policies and procedures to help with your new CQC registrations and on-going compliance

Save on time, resources and costs by buying in comprehensive CQC compliant policies and procedures with or without personalisation

Purchase key documentation or utilise our expert social care consultants to build policies and procedures that are bespoke to your organisation

We provide compliant policies and procedures for your care home or domiciliary care environment

SRG Limited are policy providers and we provide over 200 CQC compliant key policies and procedures to health providers & social care providers. Our team will also make sure your care home or health provider provides the best possible care for its residents and be CQC compliant. We provide these documents for new and established health providers. All of the documents and knowledge we provide aims to help pass your CQC inspections and secure new CQC registration.
Our policies fall into 4 groups. Administration such i.e information security, Health and Safety i.e as Lone Working, Human resources i.e Equal Opportunities and Service Delivery i.e service user development.


Some other examples include Falls Infection Control (Infection Control Policy), medicines policy, whistleblowing policy and a safety policy. We can also supply other documents in the care environment such as a Risk Assessment or even a checklist for care home.

What are care home policies & domiciliary care procedures?

A procedure describes the recommended steps or written instructions of a particular event and describes how the policy will be acted upon. The aim is to help prevent bad incidents from happening to persons and the care home resident. For example, a social media policy will provide step by step instructions on how social media can be used. These are in place to save time and effort trying to agree on a course of action. Using compliant documents helps care home staff in the workplace follow rules and keeps the residential care home premises CQC Compliant.

CQC Policies and Procedures

Policies, procedures and inspection for your care home or domiciliary care service

All health settings must comply with national standards. This means that a CQC inspector will review all necessary documents when they conduct their investigation. All services must have a quality management system in place which meets the required standards. All health provider settings are actively monitored for continued compliance.

Documentation to pass CQC registration or improve compliance

Our documents are designed to support quality health setting including administration, human resources, management, catering, hotel service and health & safety maintenance.

We provide bespoke documents that are unique to your business.

These documents will become yours, and we will provide you with a updating service through our legal division.

Alternatively we offer a full care compliant policy review of all your documents in place.


Our documents are written by experts in the CQC field including ex CQC inspectors and managers of health providers. All documents are compliant against the CQC Key Lines of Enquiry and will help enable your care home or health provider to run smoothly.

Features of  CQC Compliant policies and procedures for care homes and domiciliary care

  • Easy to use and compliant with CQC Care Home Standards
  • Available as a complete set or provided individually
  • All products comply with the Care Act 2014 legislation including Care Act 2014 impact statements
  • Suitable for all types of businesses or social care settings.
  • Provided in Word format which makes them accessible for any individual or company to use and for print publications
  • Procedures for care homes are up to date on a monthly basis
  • New updates to the CQC documents are emailed to you to help keep up with compliance
  • Comply with the Data Protection Act, Equality Act, Asylum Act and Immigration Act
  • Can be personalised to your care home premises
  • Dedicated Inhouse Policy team to help you and your care home staff team.
  • Helps keep standards of quality and protects people in care homes i.e care staff
  • Inline with CQC’s Safe, Effective, compassionate, high-quality care principle.
  • Wide range of clinical procedures for care homes or social care settings.
  • We will work with the care home manager or care home owner to provide guidance on care home
  • Guidance about regulations for social care services

Why do you need document for your care home or domiciliary care service?

We are always updating and monitoring all developments with CQC compliance. If you have subscribed to our update service these documents will become readily available to you as soon as we update them. SRG Limited can help provide you with the relevant policies which can be tailored to the needs of your service.

What regulations do these documents meet?

All of the documents comply with the following regulations:

  • Heath and Social Care Act 2008 / Regulations 2014

  • Care Act 2014

  • Criminal Justice and Courts Act 2014

  • Fundamental Standards (Regulations) 2014

These policies are also in-line with the Health and Social Care sector within England. Keeping up to date documents are one of your legal requirements.

Our update service to help keep your care home or domiciliary care service within the legal requirements

Up-to-date policies will help keep your care setting compliant with the Care Quality Commission (CQC). Having out of date documents can result in fines or a complete shutdown of your care home / setting.


SRG Limited can help provide you with the relevant documents which can be tailored to the needs of your service. All of our policies are updated regularly through our policy update service.

Full list of CQC Compliant policies and procedures for care providers / care homes / domiciliary care services

Here are the full list of documents you need for your care home: We provide all of these at a special discounted price – get in touch with us via the contact form or call us on: 0330 133 0174. Please note this list may be incorrect as these documents are updated all of the time.

Policy Description
Abuse Prevention Policy
Abuse Reporting Procedure
Accepting Money and Gifts Policy
Accident and Incident Policy
Adaptations and Equipment Policy
Admission Policy
Adult Protection Policy
Advocacy Policy
Aggressive and Abusive Behaviour Policy
Aggressive and Violent Behaviour Management Policy
Alcohol and Drug Misuse Policy
Alcohol and Drug Residents, Relatives and Visitors Misuse Policy
Annual Leave Policy
Anticipatory or Advance Care Planning Policy
Appraisal and Supervision Policy
Aseptic Techniques Policy
Aseptic Techniques Policy
Assessing and Managing Risks Policy
Autonomy Policy
Bedroom Accommodation Policy
Building and Refurbishment Policy
Care After the Death of a Resident Policy
Care and Dignity Policy
Care Of A Resident Who Has Fallen Policy
Care of Spectacles, Hearing Aids, and Artificial Limbs
Care Plan Audit Policy
Care Plan Policy
Cash Handling Policy
Catheterisation Policy
Challenging Behaviour Policy
Cleaning Policy
Closed Circuit Television Policy
Closure Policy
Clothing Policy
Complaints Policy and Procedure
Confidentiality Policy
Consent For Treatment Policy
Continence Policy
Control of Substances Hazardous to Health Policy
Covert Administration of Medication Policy
Data Protection Policy
Day Trips and Outings Policy
Dependency and Staffing Levels Policy
Deprivation of Liberties Safeguards Policy
Disability Discrimination Policy
Discharge Policy and Procedure
Disciplinary Policy and Procedure
Do Not Attempt Resuscitation (DNAR) Policy
Duty of Candour Policy
Emergency Planning Policy
End of Life Care Policy
Energy Management Policy
Equal Opportunities, Equality and Diversity Policy
Escort Policy
Exit Interview Policy
Falls Management Policy
Fire Safety Policy
First Aid Policy
Food Safety Policy
Garden and Outside Areas Access and Use Policy
Guidelines for Requesting a General Practitioners Visit Policy
Health and Safety Policy
Immunisation Policy
Infection Control Policy
Isolation Of A Resident With An Infectious Disease Policy
Job Descriptions and Personal Specifications Policy
Laundry Policy
Leadership and Management Policy
Legionnaires Policy
Lone Workers Policy
Managing an Outbreak of Diarrhoea and Vomiting Policy
Manual Handling Policy
Medication Policy
Mental Capacity Act Policy
Minibus Maintenance Policy
Moving and Assisting Clinically Obese Residents Policy
Moving and Assisting Residents Policy
Moving On Policy
Named Nurse and key Worker Policy
Needs Assessment Policy
Night Care Policy
No Smoking Policy
Nutrition and Diet Daily Routine Policy
Nutrition and Diet Policy
Oral and Dental Care and Hygiene Policy
Oral and Dental Care Health Policy
Pain Management Policy
Palliative Care Policy
Peg Tube Feeding Policy
Personal Care and Support Policy
Personal Protective Equipment Policy
Pest Policy
Pet Policy
Portable Appliance Testing Policy
Pressure Area Management Policy
Privacy and Dignity Policy
Quality Assurance Management Participation Strategy Policy
Quality Assurance Management Policy
Record Keeping Policy
Recreation Policy
Recruitment of Employees Policy
Resident Choice Policy
Resident Participation In The Running of The Care Home Policy
Responding to The Experiences of the Residents Policy
Risk Assessment Policy
Safe Disposal of Waste Policy
Safe Use of Bed Rails Policy
Self Care and Treatment Policy
Sexuality Policy
Shared Parental Leave Policy
Sharps Disposal and Injury Policy
Social Media Policy
Staffing Policy
Statement of Purpose Policy
Stress Management Policy
Stroke Policy
Student Policy
Sustainability Policy
Training and Development Policy
Use of Restraints Policy
Valuables Recording Policy
Visitors and Visiting Policy
Volunteer Staff Policy
Warm Weather Policy
Whistleblowing Policy
Wound Management of Leg Ulcers Policy
Wound Management Policy

What's new and what are the new policy areas for 2021?

As you know CQC always like to make sure care homes and providers are keeping up to required standards. They have identified some areas where care homes and health providers may need help including:

Maintenance: Does your care home or health provider have the policies in place in regards to maintenance? i.e is broken equipment being reported and fixed?

Food and Allergies: Does your staff know what to do in an emergency if someone is fed something that they are allergic to? Are foods labeled with allergy information? Does your team approach caution when making meals.

Training: Do you have a policy which ensures your staff members only take on certain tasks if they are trained and competent?

GDPR: Is your data up to date and GDPR compliant?

Want to see an example policy?

We are currently offering the odd policy or document free of charge so if you would like one free policy (i.e diabetes policy sample or a policy for care) then feel free to visit our Request A Policy page and enter your details. We’ll then get back in touch with you with your free policy! We are also sharing with everyone our Covid file which is a dropbox full of documents relating to Covid 19

Download the Coronavirus Pack

We are also sharing with everyone our Covid file which is a dropbox full of documents relating to Covid 19. Get in touch with us on our online chat box and we’ll get you started.

Frequently Asked Questions

Q: What area does your policies cover?

A: We cover all areas within Health & Social Care, for all regulations and CQC compliance

Q: Do you bespoke your policies ?

A: We can do please contact us for more information

Q: Can you supply us with a Risk Assessment or Care Plan?

A: We certainly can, please contact us for more information.

Q: How do you send the policies and procedures for care homes?

A: We use a shared file that can be access by as many staff as you wish.

Q:  How do I keep an updated service on the policies?

A: We offer a monthly update service that covers changes in Compliance, Regulations and Law.

Q:  Can I share the CQC Compliant policies?

A: Yes we are happy for you to share the policies. You will have access to documents

Q: Do you have an index?

A: Yes please contact us and we can send. 

Q Will these cover the 5 CQC standards?

A: Yes the Policies are updated to meet the standards for social care services & wider care. 

 Q What will happen if your care provider is not compliant?
A: You could receive fines or a complete shutdown of your operation.

Q: Can you personalise the Policies and Procedures for care homes?

A: We can provide the policies and procedures with or without personalisation.

Q: Can you offer a full care compliant review of our policies and procedures?

A: Yes we can. Please get in touch with us.

Q: Do you supply documents relating to Infection Control ? 

A: Yes we do


If you are interested in policies and procedures, our contact details are:

0330 133 0174

or use our online chat box

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